In the wake of the cyber attack on Optus, state governments have told people what to do if they think their data has been stolen.
Customers of Optus who had their driver’s license information stolen in the recent cyberattack on the telecommunications giant have been given a way to move forward by different state governments.
In the cyberattack, hackers got into the data of almost 10 million Australians. They were able to see passport numbers, addresses, and dates of birth.
The federal government is working with the Australian Federal Police and is now talking with the FBI to figure out what happened.
NEW SOUTH WALES
Customers in NSW have been told to apply for a new driver’s license. Customer Service Minister Victor Dominello said Optus will let customers know in the next few days if their license number was stolen in the hack.
Residents with a digital driver’s license can apply by going to the Service NSW app. They will get an interim card number right away, which can be used instead of a plastic license card.
The person will then get a new plastic license card, which will be sent to their home within 10 business days.
Those who want a new card will have to pay the $29 replacement fee, but Mr. Dominello says that “reimbursement advice will be sent to customers in the coming days.”
The minister said on Twitter that it had taken “a few days to get here.”
On Tuesday, he said, “People are understandably worried and need a way forward.”
“Optus is doing forensic analysis to find out how many customers were affected and what kind of information was lost in each case,” said Mr. Dominello.
He said that the government had set up a service called “ID Support NSW” that people can call for help when they need to replace their IDs.
ID Support can be reached at 1800 001 040 by people who need help replacing their identification documents or advice on what they can do to protect themselves.
Scams are more likely to happen to current and former Optus customers, and the federal government has told Australians not to click on any links that look suspicious.
Transport and Roads Queensland will give residents who lost their licenses because of the hack free new ones.
“The license is a very safe form of ID, but we’ve heard from a lot of worried people, so we’re giving people the chance to get a new one,” said Queensland Premier Annastacia Palaszczuk on Twitter.
The Transport Department of the state made the decision after customers asked to change their information to protect their identities.
The state hasn’t said exactly how people can get the new license yet, but anyone with questions can call (07) 3097 3108.
People in Victoria who were hacked by Optus will be able to get a free new driver’s license.
Tuesday night, the state government made the announcement and will expect Optus to pay back the cost.
People who were told by Optus that their information was stolen in the breach can also call VicRoads to have their license record flagged.
VicRoads said in a statement, “By marking records, the Department of Transport will stop any unauthorized changes or access to personal information through the Victorian license database.”
“It won’t stop people from using license information for things like opening bank accounts or any other situation where a driver’s license is needed as a form of ID, though.”